The Federal Trade Commission announced That some fashionable Nova will send the refund to some of the newcomers when it said that the fast fashion retailer is engaged in “Repeat Review Methods”.
A according to A Press Release from January 28FTC says it will send about $ 2.4 million to the affected users as part of a settlement. The Fashion Nova alleged that “has stopped posting negative reviews of its products on its website.”
The press release states that “Fashion Nova misrepresented that the product reviews on his website reflect the views of all the users who presented reviews, when in fact it has four out of five stars. Pressed reviews with a lower rating. “
According to FTCThis is the first case that includes attempts to hide consumer reviews.
Here you need to know.
How is Fashion Nova users getting a refund?
FTC says It is sending both checks and paypal payments to more than 148,000 users who have filed a valid claim. According to the press release, those who receive the check should be cash their cash within 90 days or pay their paypal within 30 days.
Officials also say that Fashion Nova has agreed to a settlement order, which will prohibit it from suppressing consumer reviews.
According to the FTC, the refundable people were customers who had purchased goods from the company before November 21, 2019, and filed a “accurate claim” to the FTC before August 15, 2023.
How did the FTC accuse Fashion Nova?
In the original complaint from January 2022 Received by the USA Today, the FTC alleged that fashion nova manipulated in studies.
“From the end of 2015 to the mid -2019, from the mid -2019, Fashion Nova chose to automatically take four and five -star reviews on the website, but hundreds of thousands of lower stars, more negative reviews, did not approve or publish, “The complaint said.
FTC said In the same complaint that it has identified several examples where the company suppressed negative reviews, which led to the wrong or misleading representation of the product.
What is fashion nova?
According to Fashion Nova websiteThe company has an online store front, as well as five retail stores all over South California.
The company was founded in 2006 by current CEO Richard Sagan.
In 2013, Fashion Nova launched an online store, which the company says has become the main source for buyers worldwide. “
Fashion Nova did not immediately return the application for USA Today’s opinion on Wednesday.
Fernando Surveyor Junior is a trending news reporter for USA Today. Arrive at Fernando. Surveyor @Gannett.com and follow it on X @fern_ceerv_.
